FAQ

Frequently asked questions

Gift cards apply Uber Cash or Uber credits (depending on your location) to an Uber account. To redeem a gift card:

In the Uber app

Make sure you have the latest version of the Uber app.
Tap the menu icon and select Wallet.
Tap Add Payment Method or Redeem Gift Card.
Then tap Gift Card.
Enter your PIN/gift code (with no spaces).
Tap Add.
In the Uber Eats app

Make sure you have the latest version of the Uber Eats app.
Tap the Account icon and select Wallet.
Select Add Payment Method.
Select Gift Card.
Enter your PIN/gift code (with no spaces).
Tap Add.
Once a gift card is added to an Uber account, it can’t be transferred.

You can’t reload a gift card after it has been purchased, but you can add multiple gift cards to an Uber account. Each Uber account can hold a maximum limit of $2,000 in total gift card value. As you use up your credits, you can add more.

Once redeemed, your Uber gift card is applied to your Uber Cash or Uber credits balance, which can be used during checkout on Uber or Uber Eats. When you check out on Uber or Uber Eats, your Uber Cash or Uber credits balance will likely already be chosen as your primary way to pay. If not, tap on your selected payment method (for example, a credit card) to switch between payment methods before you check out. Switch on the toggle to ensure that your Uber Cash or Uber credits are always used first. If your Uber Cash or Uber credits are not completely used up, the remaining balance can be applied to your next ride or order.
There are some gift card limitations: Redeemed gift cards can only be spent in countries that accept payment in the same currency that was originally issued. The gift card amount can’t be used for Family Profiles, scheduled rides, or university campus card rides.
There are some gift card limitations: Redeemed gift cards can only be spent in countries that accept payment in the same currency that was originally issued. The gift card amount can’t be used for Family Profiles, scheduled rides, or university campus card rides.